Complaints/Content Removal Policy
1. Reporting of Violations
Users of Getmyfeet.com may report content that they believe is illegal or violates our Standards. Reports can be submitted through email support@getmyfeet.com
2. Review and Resolution
All reported complaints will be reviewed promptly, typically within seven business days from the date of receipt. We will acknowledge receipt of each complaint and inform the reporting party of the outcome of our review.
3. Review Process and Appeals
Upon receiving a complaint, we will conduct a thorough review to determine the validity of the claim. This may involve contacting the content provider and other relevant parties. If content is found to violate our Standards or applicable laws, it will be removed promptly.
If the content provider disagrees with the decision, they may appeal within 7 days by submitting additional information or evidence to support their case. Appeals will be reviewed by a neutral body, and their decision will be final.
4. Potential Outcomes
Following an investigation or review:
- Content may be removed if found to violate our Standards or applicable laws.
- No action may be taken if the content complies with our Standards and applicable laws.
- Legal authorities may be notified if content violates the law.
5. Appeal Procedure
Appeal policy:
If you have been depicted in any content and would like to appeal to remove any such content, please contact us via email (place your email address here). If there should be a disagreement regarding this appeal, we will allow the disagreement to be resolved by a neutral body.”The appeal procedure allows content providers to challenge decisions regarding the removal of content. Appeals must be submitted in writing within 7 days and should include all relevant information and supporting documents. The neutral body will review the appeal and issue a final decision within 14 days.
6. Content Provider Agreements
If a third-party content provider uploads or generates content, they must have entered into a written agreement with us. This agreement prohibits illegal activities and ensures compliance with our Standards. Content providers must obtain and maintain written consent from all individuals depicted in the content, specifically regarding:
- Consent to be depicted in the content.
- Consent for public distribution and uploading of the content to our website.
- Consent for downloading by other users if applicable.
Additionally, content providers must verify the identity and age of all depicted individuals to ensure they are adults. Supporting documents for verification must be available upon request.